The types of data we collect will depend on how you access and use this website.
NHS inform deals with personal and special category (sensitive) data as classified under the relevant data protection legislation such as the UK General Data Protection Regulations (UK GDPR) and the Data Protection Act 2018.
Processing your information
NHS 24 processes your information under a legal basis defined in the data protection legislation. NHS 24 considers there are several legal bases such as:
- the use of your personal data is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us
- processing is necessary in order to protect the vital interests of the data subject or of another natural person
When we use more sensitive ‘special category’ types of personal information which includes health information then our legal basis is usually that the use is necessary for the provision of health or social care or treatment or the management of health or social care systems and services, amongst others. Where it is deemed appropriate NHS 24 will share all relevant information with the appropriate organisations.
NHS inform contains a number of web forms that deliver to NHS 24 and Public Health Scotland.
NHS 24 manage data collection for the:
- feedback form
- 'How can we improve this page?' form
Public Health Scotland manages data collection for the:
- request a bowel screening test kit form
- request a quit pack form
To help our patient experience and operations teams to respond to feedback and service updates, we'll collect and store your:
- phone number
- email address
To help our health information team to respond to your webchat request, we'll ask you to provide a name and your reason for requesting a webchat.
We might also ask you to provide your age or post code during the session. This will depend on the nature of your request.
We use Hotjar in order to better understand our users’ needs in order to improve NHS inform.
Hotjar is a technology service that helps us better understand our users’ experience such as:
- how much time they spend on which pages
- which links they choose to click
- what users do and don’t like
When you use this website, we'll collect information about your browsing habits using cookies. This helps us to understand how you interact with the website and what information you're interested in.